Privacy Policy

Maple Ledger ("we," "us," or "our") is committed to protecting the personal information of clients, prospective clients, and website visitors. This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your data.

This policy applies to information collected through our website at muskokatally.online and in the course of providing our accounting and tax services. We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Ontario.

1. Information We Collect

We collect personal information in the following ways:

Through our contact form and email:

• Full name
• Email address
• Phone number (if provided)
• Message content and service inquiries

In the course of providing services:

• Business registration information and corporate documents
• Financial statements and transaction records
• Tax documents (T2, T1, HST/GST returns, CRA correspondence)
• Banking and account details necessary for reconciliation
• Identification documents where required by law

Automatically through our website:

• IP address and browser type (through analytics cookies, if consented)
• Pages visited and session duration

2. How We Use Your Information

• To respond to inquiries and schedule consultations
• To deliver bookkeeping, tax preparation, and advisory services
• To prepare and file returns with the Canada Revenue Agency
• To fulfill our professional and legal obligations under Canadian tax law
• To send service-related communications (statements, notices, reminders)
• To improve our website and understand how visitors use it (with consent)

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Legal Basis for Processing

Under PIPEDA, we collect and use personal information based on:

• Consent: For website analytics cookies and marketing communications
• Contract: To fulfill our obligations under service agreements
• Legal obligation: Where required by CRA regulations and professional standards
• Legitimate interest: For maintaining accurate records and managing client relationships

4. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law:

• Tax and financial records: minimum 7 years, in accordance with CRA requirements
• Contact inquiries (non-clients): up to 12 months
• Website analytics data: up to 26 months

5. Data Sharing

We may share your information with:

• The Canada Revenue Agency, as required for filing purposes
• Cloud accounting software providers (QuickBooks Online, Xero) under data processing agreements
• Document management services using Canadian data hosting
• Provincial tax authorities where applicable

All third-party service providers are bound by confidentiality obligations and are not permitted to use your information for any purpose other than providing services to Maple Ledger.

6. Data Protection Measures

• Client data is stored on encrypted, Canadian-hosted servers
• Document exchange uses password-protected or encrypted portals
• Access to client files is restricted to the assigned team members only
• Staff are bound by professional confidentiality obligations
• In the event of a breach affecting your information, we will notify you promptly as required under PIPEDA

7. Cookies

Our website uses cookies to function and, with your consent, to analyze usage. For a full explanation of the cookies we use, please see our Cookie Policy.

8. Your Rights

Under PIPEDA and applicable Ontario legislation, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent for non-essential processing (where consent is the basis)
• Request deletion of your information, subject to legal retention obligations
• File a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca if you believe your rights have been violated

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites and encourage you to review their policies independently.

10. Children's Privacy

Our services are intended for business operators and individuals 18 years of age or older. We do not knowingly collect personal information from persons under 18.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Updated versions will be posted to this page with a revised "Last Updated" date. Continued use of our website or services following an update constitutes acceptance of the revised policy.

12. Contact Us

For questions about this policy or to exercise your privacy rights, please contact:

• Maple Ledger — Privacy Inquiries
• 482 King Street West, Toronto, ON M5V 1K4
• Email: [email protected]
• Phone: +1 (416) 839-4712